Frequently Asked Questions

Teams
What types of reports are available for Team Leaders? How do I access these?
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Reports are available in the Managers tab of the eLearning Dashboard. Team leaders have the choice to pull reports themselves or to reach out for assistance.

My business requires a different number of passes, can you accomodate this?
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Please contact us and we'd be happy to create a membership package that fits your business needs and budget.

How is Skillify unique from other eLearning platforms?
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No other eLearning platform offers courses that allow its members to easily understand and learn about the complexities of a commercial property project and its phases through the accommodation lifecycle.

General
What are the minimum system requirements for Skillify?
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Desktop:

  • Broadband Internet connection
  • Web browser:
    Internet Explorer 8+
    Firefox 2+
    Safari on Mac 1.2+
    Google Chrome (current version)
    Javascript and Cookies enabled

Mobile Devices:

  • Apple iOS devices using Safari mobile web browser
  • Android devices using Google Chrome mobile web browser

Note: While not a requirement, Skillify is best viewed using a minimum screen resolution of 1024 x 768px.

Billing
If my membership lapses, will I lose my progress?
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No, you will not lose your progress. If your account lapses, your account will become inactive and you will lose access to our eLearning content. Once your account becomes active again, you will be able to pick up where you left off.

Teams
Will I be able to review my team's progress?
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If you are the creator of a Skillify team account, you can get access to reports on your team's progress. If you are interested in learning more, please contact us and we'd be happy to setup a custom report for you.

Billing
How do I update my credit card information?
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Yes, you are able to manage your account online after successfully logging in. If you are experiencing technical difficulties, please reach out to us and we'd be happy to assist.

Billing
How do I upgrade or downgrade my Team plan?
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Is your team growing? You can upgrade your team by managing your account online. If you are looking to downgrade the size of your team, please reach out to us and we will be happy to assist.

Billing
How do I cancel my membership?
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You can cancel your membership online at any time.

  • Login at skillify.com.au
  • Edit your Profile
  • Manage your Membership
  • Locate your Active Membership and click "Cancel"
General
I just purchased a membership. How do I login for the first time?
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Here’s how to log in for the first time:

  1. Check your inbox. Our welcome email contains a link to complete your account setup. Not seeing the email? First, check your Spam folder, then reach out to us over chat.
  2. Click the link in the email. This link will ask you to choose your password for your eLearning account. Afterwards, you will automatically be logged in and have access to course content.

General
Can you help me find a supplier for my upcoming project?
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Skillify is designed to connect you with the help you need. If you need an introduction to a specialist in the industry, reach out to us and our team will be in touch to point you in the right direction.

Teams
I manage a team. Can I reassign a pass to a new team member after it has been assigned?
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Team account managers are able to reassign passes to new team members.

  • Login at skillify.com.au
  • Click "Manage Team"
  • Mark an existing team member as "Inactive"
  • Add a new team member

You can edit a team member's status at any time.

Teams
Can you customise learning paths for my team?
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Yes, we are experts in training and property, so we can customise a learning path to give your project team the head start they need for their next project. Whether your company is assessing your current accommodation, reducing existing floor space, scheduling a new fit-out or refurbishment, relocating to new or within existing premises, changing work practices, or seeking the right professional help, Skillify has a course and customisable learning program right for you.

Can't find what you are looking for?

If you have any questions, please don't hesitate to get in touch.